FAQs

Frequently Asked Questions

How long does shipping take?

Delivery typically takes 7–20 business days depending on your location. You'll receive a tracking number once your order ships.

Can I track my order?

Yes! Once your order is dispatched, we'll send you a tracking number by email so you can follow it every step of the way.

What if my item arrives damaged or incorrect?

Contact us at alextk.5500@gmail.com with your order number and a photo of the item. We'll sort it out as quickly as possible.

Can I return a product?

Yes, we accept return requests within 30 days of delivery. Please contact us before sending anything back. See our full Return Policy for details.

Do you ship internationally?

We ship to most countries. Shipping costs and times may vary by location and are calculated at checkout.

Why did I receive only part of my order?

Since we work with multiple suppliers, items may ship separately and arrive at different times. Don't worry — the rest is on its way!

How do I contact you?

Email us at alextk.5500@gmail.com and we'll get back to you within 2–3 business days.